FAQ
If you have further questions, concerns or comments, feel free to contact us through email.
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Where do you ship?
We currently only ship to Canada & the U.S.
How much does shipping cost?
The cost depends on the weight of the package & shipping method. The price starts at C$2.80
How long will it take my order to arrive?
It will take 1-2 days to process and an average of 5-10 days for delivery.
Where can I pick up my order?
If you are local in Montreal, pick up area is near Laurier Metro Station. Further details will be provided after a purchase has been made.
Do you accept returns?
For hygiene purposes, we do not accept returns. If you believe your product has a defect, please email us at info@clebeau.ca
How do I dispose of the lip balm tube?
Lip balm tubes are too small to be recycled through curbside recycling.
TerraCycle is a recycling & zero waste program that makes it easy to recycle out of the ordinary objects.
It's free to participate. Sign up, receive a free shipping label or find a public drop off point near you & drop off your products.
Programs that accept lip balm tubes include:
Jean-Coutu Beauty, Holt Renfrew Beauty, L'Occitane, Gillette®, Saks Fifth Beauty & Burt's Bees.